Chain Store Standardization System Implementation
A regional auto service chain introduced WFD's full set of NEV transformation solutions, realizing unified EV service standards across all stores.
Client Background
Based on WFD's mature domestic experience of serving thousands of repair shops, a regional auto service chain with 20+ stores was facing the challenge of uneven technician capabilities and inconsistent service standards when expanding into the new energy business.
The Challenge
Expanding to 20+ locations created a quality-control nightmare. Each store had different skill levels, different pricing, and different service processes. Customers experienced inconsistent quality depending on which store they visited. The chain needed standardized EV service across every location — fast, and they needed it to be scalable.
- Standardized training system for all technicians
- Unified parts supply chain across stores
Our Solution
WFD mature industry chain service system verified by thousands of stores
Results & Impact
The chain introduced our full set of NEV transformation solutions: standardized training system + stable spare parts supply chain + after-sales technical support. The chain realized unified EV service standards, solved the problem of uneven technician capabilities, and completed rapid market layout of new energy business.
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